The Ombudsperson Service serves the public as an independent source of information, explanation, analysis of the Public Broadcaster’s programs and adherence to European programming standards and practices.
The Ombudsman is a mediator who will, if necessary, negotiate between the TV spectator / radio listener or a certain group of people and the Company. The Ombudsman answers questions from TV spectators and listeners, receives and analyzes any complaints from the TV/Radio audience.
The first Ombudsperson Service was established in Sweden in 1809. It was set up by the Parliament, on the initiative of the Government, and was tasked with protecting citizens' rights by monitoring the actions of the Executive. In 1988, a similar service was established in the media in France. This has been a real "boom", generating the emergence of similar services in other world countries.